1. Fake Report Detection
We use a combination of automated systems and manual review to identify and remove fraudulent reports:
- Pattern Recognition: Our algorithms flag suspicious patterns such as duplicate postings, unusual activity from new accounts, or reports from known suspicious IPs.
- Content Verification: Automated scanning of item descriptions and images for consistency and honesty.
- Manual Audit: Our safety team performs regular audits of reports in high-risk categories.
2. Reward Scam Prevention
Scams involving rewards are a serious violation of our policy. We work to prevent these by:
- Alerting Users: In-app reminders and warnings to be cautious when dealing with rewards.
- Reporting Rewards: A dedicated reporting category for scams and bait-and-switch reward schemes.
- Banning Scammers: Zero-tolerance policy for users who engage in fraudulent reward activities.
3. Account Suspension & Banning
To protect the community, we may suspend or ban accounts that violate our terms:
- Temporary Suspension: Used for less severe or first-time violations, often pending further investigation.
- Permanent Ban: Applied for serious breaches, such as fraud, harassment, or repeated policy violations.
- Account Revocation: Bans apply to the individual, not just the account. We use multiple identifiers to prevent banned users from creating new accounts.
4. Handling Repeat Violations
We maintain a record of policy violations. Repeat offenders will face increasingly severe consequences:
- First warning for minor infractions.
- Temporary removal of account privileges (e.g., ability to post).
- Permanent removal from the platform after a set number of violations.
5. Moderation Rules
Our moderation team follows a strict set of internal guidelines to ensure consistency and fairness:
- Impartiality: Every report is reviewed based on evidence and policy, without bias.
- Confidentiality: Details of moderation actions and the identity of reporters are never shared with the subject of the report.
- Context Matters: Moderators consider the context of interactions before taking action.
6. Trusted User System
We are developing a system to recognize and reward users who consistently contribute positively to the community, have successful recoveries, and follow our guidelines. These users may receive badges or other indicators of their trusted status.